Based by Abhimanyu and Arjun Maheswaran in 2017, Agara develops digital voice brokers that leverage proprietary machine studying fashions to know intentions in speech, make clever selections to deal with queries and speak particular person clients by means of to a decision. In lower than 4 years, this New York-based enterprise has six patents (filed in USA) beneath its belt. The ML/AI-based system patents have been developed by Agara’s crew to assist its voice brokers perceive, classify and summarise to language. As an illustration, one in all its patents in ‘Managed Pure Language Era’ permits voice brokers to create significant dialogues with none human intervention.
Abhimanyu, co-founder and CEO of Agara, says: “Whether or not it’s gross sales calls, telephone help or product suggestions, voice has been the best choice for corporations across the globe. We try to be pioneer in voice-first world. With the brand new Covid norms, we anticipate the demand for digital voice brokers to rise manifold. Final 12 months, we processed over 1,000,000 calls and 1,000,000 emails in 12 nations throughout each continent in 4 languages. With the brand new surge in demand, we’re assured of accelerating this quantity to over 5 million calls.”
Lately, Agara introduced a $4.3 million pre-Collection A extension spherical led by UTEC, a Japan-based early stage deep-tech enterprise capital agency. The spherical additionally consists of participation from present buyers Blume Ventures and RTP International. This brings the overall funds raised by Agara to $7.5 million and consists of bluechip investor Kleiner Perkins.
The funding will probably be used to speed up product improvement, make strategic expertise hires and increase into the UK and Australia markets. Agara plans to double its crew of information scientists and machine studying specialists this 12 months. The corporate additionally plans to ascertain its first pure AI analysis crew at Bengaluru. Agara has been a revenue-generating enterprise since inception and the corporate now helps a number of the largest international enterprises, together with FMCG firm Procter & Gamble.