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Find out about Indian Railways built-in Rail Madad Helpline 139 for grievance redressal & enquiry throughout journey


Now, from 1 April 2021, helpline quantity 182 can be discontinued as effectively, and merged into 139.

Rail Madad: For fast grievance redressal and enquiry throughout railway journey, Indian Railways has made it handy for passengers by integrating all railway helpline numbers into single quantity 139, Rail Madad Helpline Quantity. In keeping with the Railway Ministry, as the brand new helpline quantity 139 will take over all the present railway helpline numbers, it is going to be straightforward and handy for the passengers to recollect this quantity and join with the nationwide transporter for all their necessities in the course of the practice journey. Final 12 months, varied grievances helpline numbers of Indian Railways had been discontinued. Now, from 1 April 2021, helpline quantity 182 can be discontinued as effectively, and merged into 139, the ministry mentioned.

The railway helpline quantity 139 shall be obtainable for the general public in twelve languages. Railway passengers can go for Interactive Voice Response System (IVRS), or they will immediately hook up with call-centre government by urgent the * (asterisk) signal. To name on the railway helpline quantity 139, there isn’t a want of a wise telephone. The function goals to supply easy accessibility to all cell customers. In keeping with the Railway Ministry, it might be famous that on a mean foundation 139 railway helpline quantity receives enquiry 3,44,513 calls/sms per day. Right here is the menu of 139 Railway Helpline (IVRS):

  • For safety in addition to medical help, railway passenger has to press the number one, which instantly connects to a name middle government
  • For enquiry, passenger has to press the quantity 2 and within the sub menu, info relating to PNR standing, lodging, ticket reserving, arrival and departure of the practice, fare enquiry, wheel chair reserving, get up alarm facility/vacation spot alert, system ticket cancellation, meal reserving will be obtained
  • For basic complaints, railway passenger has to press the quantity 4
  • For complaints associated to vigilance, railway passenger has to press 5
  • For queries associated to parcel and items, railway passenger has to press 6
  • For Indian Railway Catering and Tourism Company (IRCTC) operated practice queries, railway passenger has to press 7
  • To know the standing of complaints, railway passenger has to press 9
  • To speak to a name middle government, railway passenger has to press * (asterisk)

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